Lauren Umbarger, EnvisionTEC Service and Applications Technician.
My husband and I attended a training class for our Micro machine in late August and we wanted to give you some feedback.
Lauren was our trainer and she was AWESOME! She made something very foreign to us seem understandable. She is a combination of knowledge, experience, teaching ability, concern for others and wit. She is a perfect trainer and you should be proud to have her on your team. She has a knack for not ever making anyone feel stupid no matter how many times we asked the same question. I have found it a rarity to have an experienced and knowledgeable person about a technology also be able to train others. When we left we felt so confident about using our machine. We had walked into the training feeling very doubtful and overwhelmed.
But, even beyond her exceptional training abilities is her customer service. In the weeks since training we have had many trials and she was ALWAYS right there to help us, either by phone or email. Her constant invitation for us to reach out to her is backed up by her kind, quick and thorough response. Even after training we have not been “alone” which was our greatest fear. Lauren is truly a partner to her customers. She really “gets” customer service. She puts herself into our shoes and takes on our problems and issues as her own. Either an individual has that desire for taking care of customers or they do not. Whether Lauren was born with this talent or has simply developed it over her professional career, she is absolutely outstanding at it. We are so comfortable contacting her for post-training help and she always welcomes our contact.
We are never made to feel that we are bothering her. I know we could have gotten other trainers, but we feel so fortunate and blessed to have gotten Lauren! I hope you appreciate her as much as we do! Thank you for allowing us to work with her.”
-Valorie Havercamp, Purple Mountain Jewelry, Inc.